Videos

Video: What You Didn’t Learn in Vendor Management School

sn_airplane_Ashim D’Silva

Every industry is different, so suppliers must be agile and flexible in their ability to meet the demands of their clients. That was the message driven home by Prem Shanker and Robert Chojnacki who spoke on behalf of Southwest Airlines at Nearshore Nexus 2016.

Shanker, Southwest’s Senior Buyer, Supply Chain Management, explained that companies benefit from being very open with their suppliers, building relationships that help reduce costs, increase contract value, and reduce risk. “We don’t just look at meeting with top-level execs; when we started nearshoring, we met with middle level folks, and the folks that actually do the work,” he said.

Through an in-depth supply chain gap analysis, the company has found areas where it is totally exposed. For instance, Southwest relies on its pilot training simulators to keep aircraft in the air, so needs suppliers who can meet their demands when things go awry. “Service interruption is not acceptable for us, which is also the message we give to our suppliers: we have to trust that they will help us avoid this issue,” said Chojnacki, the company’s Senior Supplier Performance Manager.

Photo: Ashim D’Silva

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Video: Three Things All Good Bosses Do

street feet

A good boss can make a big difference. But what makes a good boss? Stanford Graduate School of Business Professor of Economics Kathryn Shaw found good bosses use similar strategies and have a lasting positive impact on their employee’s careers. Here’s how they do it.

Photo: Revac Film’s & Photography

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Video: Never Split the Difference

sn_oldcar_Christopher Windus

Everything we’ve previously been taught about negotiation is wrong: people are not rational; there is no such thing as ‘fair’; compromise is the worst thing you can do; the real art of negotiation lies in mastering the intricacies of No, not Yes. These surprising tactics—which radically diverge from conventional negotiating strategy—weren’t cooked up in a classroom, but are the field-tested tools FBI agents used to talk criminals and hostage-takers around the world into (or out of) just about any scenario you can imagine.

In NEVER SPLIT THE DIFFERENCE: Negotiating As If Your Life Depended On It, former FBI lead international kidnapping negotiator Chris Voss breaks down these strategies so that anyone can use them in the workplace, in business, or at home.

Photo: Christopher Windus

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Video: Negotiating the Nonnegotiable

sn_sunflower_Skitter Photo

From the founder and director of The Harvard International Negotiation Program comes a guide to successfully resolving your most emotionally charged conflicts. In this landmark book, world-renowned negotiation expert Daniel Shapiro presents a groundbreaking, practical method to reconcile your most contentious relationships and untangle your toughest conflicts.

Photo: Skitter Photos

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Video: Better Living Through Criticism

sn_doughnut_Thomas Kelley

My old man must have been on to something…

Few could explain, let alone seek out, a career in criticism. Yet what A.O. Scott shows in Better Living Through Criticism is that we are, in fact, all critics: because critical thinking informs almost every aspect of artistic creation, of civil action, of interpersonal life. With penetrating insight and warm humor, Scott shows that while individual critics–himself included–can make mistakes and find flaws where they shouldn’t, criticism as a discipline is one of the noblest, most creative, and urgent activities of modern existence.

Using his own film criticism as a starting point–everything from his infamous dismissal of the international blockbuster The Avengers to his intense affection for Pixar’s animated Ratatouille–Scott expands outward, easily guiding readers through the complexities of Rilke and Shelley, the origins of Chuck Berry and the Rolling Stones, the power of Marina Abramovich and ‘Ode on a Grecian Urn.’ Drawing on the long tradition of criticism from Aristotle to Susan Sontag, Scott shows that real criticism was and always will be the breath of fresh air that allows true creativity to thrive. “The time for criticism is always now,” Scott explains, “because the imperative to think clearly, to insist on the necessary balance of reason and passion, never goes away.”

Photo: Thomas Kelley

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