It has been a few months since we talked about HP/HPI/HPE. With the HPE Discover conference taking place last week, I thought it would be a good time to discuss the status of each of the HP companies.
Photo: Gaelle Marcel
It has been a few months since we talked about HP/HPI/HPE. With the HPE Discover conference taking place last week, I thought it would be a good time to discuss the status of each of the HP companies.
Photo: Gaelle Marcel
It was an eclectic news week for IT suppliers. Microsoft cut their cloud prices for certain services and is also starting to protect customers against patent trolls, promising to assist small companies should a nonsense lawsuit occur.
Google found themselves in federal court being asked to provide the FBI access to emails. The company hoped to use Microsoft’s successful defense in a similar trail as grounds to drop the request, but it was denied. When Google isn’t in court, they are expanding the use of complex games to vet and teach their AI better ways to solve for problems.
We know what you are thinking. This might be a good thing for IBM, but it might not be a good thing for Nvidia, Xilinx, and Mellanox, who are the key three hardware partners in the OpenPower consortium that IBM formed with the help of hyperscale datacenter operator Google back in August 2013. Fair enough. All three companies seem to be doing fine against their respective competition, and the OpenPower effort might be a tight enough coupling to get interesting and innovative systems to market. But, we might argue, this effort to build a flexible platform – for that is what the OpenPower consortium is ultimately about – could be significantly enhanced and accelerated by a tighter coupling of the core technologies created by all four of these companies. The fourth being, of course, the Power family of processors created by IBM, which would be married to Nvidia Tesla compute GPUs, Mellanox InfiniBand and Ethernet switching, and Xilinx UltraScale Virtex and Kintex FPGAs.
The findings are important as humanity releases multiple AI into the world. It’s likely some will clash and try to either co-operate or sabotage one another. What happens, for instance, if an AI is managing traffic flow across the city, while another is trying to reduce carbon emissions in the state? The rules of the “game” which govern their behavior then become vital. Setting parameters, and being mindful of other agents, will be crucial if we’re to balance the global economy, public health and climate change.
Marking a major step forward for artificial intelligence (AI), Libratus, an AI developed by Carnegie Mellon University (CMU), has resoundingly beaten four of the best heads-up no-limit Texas hold’em poker players in the world in a marathon, 20-day competition.
After 20 days and a collective 120,000 hands played, Libratus closed out the competition Monday leading the pros by a collective $1,766,250 in chips.
Schachter joined the Internet search giant in 2012 from Salesforce.com, according to his LinkedIn profile. Initially he worked on Google for Work, formerly the overall brand for Google applications and devices. It is now part of the Google Cloud group. Schachter was promoted to head Google Cloud’s sales effort two years ago.
According to that story, there was a sales reorganization earlier this year in which Schachter got responsibility for North America sales while another executive took on Europe and the Middle East.
The Redmond., Wash., software group dropped prices by up to 61% on some of its products, though other offerings will not carry a discount.
Microsoft, the second-biggest cloud infrastructure services vendor behind Amazon.com Inc., will help customers fight back by offering them one of its own patents to deter or defeat such suits. The software giant will also expand a program in which Microsoft provides funds or legal resources to fend off claims, known as indemnification.
In the new program channel partners will see rebate increases, Cook said. “There is no question rebates will be going up. If you look at the earnings opportunity for a Titanium partner who’s focused on storage they’ll get a base rebate of four per cent. Last year in the EMC plan alone it was two per cent. If you grow past the growth target…say $20 million…now they’ll make 10 per cent. Include some services and you get an additional one per cent. If it’s a new logo sale add another eight more points,” she said.
Management at the facility addressed the 500 staff there this morning in relation to its future and said that the plant is to close before 2018 with all 500 jobs gone.
Open source won. It won because it’s used everywhere now. But now we have a supply chain problem we need to start thinking about and that is, where did you get it and how is it being taken care of, because software doesn’t age well. This is something that you have to take care of and you have to pay attention to. You can’t just pull software into your project and you’re done.
According to sources, the six “strategic” offices US marketing staff must work from are in: Austin, Texas; San Francisco, California; New York City, New York; Cambridge, Massachusetts; Atlanta, Georgia; and Raleigh, North Carolina. El Reg understands that employees will not get to choose a nearby office, but will instead be assigned a location based on where their team is predominantly situated. The first wave of workers were informed of the changes on Monday. The next wave will be instructed in early March, we’re told.
The ruling is notable because it goes against an appeals court judgement last year — recently upheld — pertaining to Microsoft customer data held in servers outside the US. In that instance a federal court ruled the company did not have to hand over data stored on its servers in Ireland to the US government, declining to “disregard the presumption against extraterritoriality,” as the judge put it.
In a joint submission Wednesday to the U.S. District Court for the Northern District of California, lawyers for Oracle and the former employee Svetlana Blackburn asked for the vacation of a case management conference scheduled for Thursday, while submitting a notice of settlement to notify the court “that the lawsuit has been settled in principle, and to request thirty (30) days in which to file a dismissal.”
Photo: Oliver Cole
Big IT firms are clearly focused on the cloud, but as these companies grow out their infrastructure, we will focus on the differences between the cloud providers and try to find sweet spots.
SalesForce had some very sensitive M&A information leaked. Will Pega Systems and Tableau get bought or was this some kind of trick to drive up stock prices?
And are the days of the Chinese factory workers numbered?
Business process services goliath Wipro says it will spend half a billion dollars to purchase cloud services powerhouse Appirio so it can improve its market share and position around Salesforce and Workday.
The $500 million all-cash acquisition is expected to close by the end of the year, according to a statement. Wipro did not immediately respond to a request for additional comment.
Tableau Software Inc. explored a potential sale in recent months, according to people familiar with the matter, as technology companies scramble for partners amid a wave of mergers in the industry.
The Seattle company was working on a potential sale as recently as this summer before the effort stalled, the people said.
The Wall Street Journal reported on the document in a front-page article Wednesday that pushed up shares of Tableau as much as 7%, giving it a market value of nearly $4 billion.
“The combination of these two companies will create a new company with billions in global revenue, including a sizable U.S. federal government business,” it added. “However, the government sector of the new, yet unnamed company may be impacted by the cost take-outs planned by the merger and the distraction of yet another major company reorganization.”
Citing an internal presentation allegedly obtained from former Secretary of State and Salesforce Director Colin Powell the WSJ lists 14 companies, including Marketo, Adobe Systems, Hubspot, PegaSystems, Demandware, Tableau, and LinkedIn, as possible candidates.
According to the presentation, Box and Zendesk were mentioned as well, but their chief executives had less interest. The presentation, which was marked “draft and confidential” and titled “M&A Target Review,” is a 60-slide document which identified 14 possible acquisition targets.
DeepMind’s technique merges notions of memory with more traditional neural networks using a “controller.” The controller saves information by either storing it in a new location or overwriting a previously occupied location. Throughout this process, an association between the information is formed via the timeline of when new data was written in.
The controller uses that same chronology along with the actual content of what has been saved to retrieve information. The framework created is navigable and proves itself effective for drawing insights from graph data structures.
Dai said currently Foxconn can produce 10,000 robots annually. In the future, those robots are all potential replacements for human labor. For the Kunshan factory alone, Foxconn has cut 60,000 employees.
Prior to this, labor costs in mainland China were lower than robots; therefore, Foxconn maintained nearly one million workers. However, with the increase of labor costs and the younger generation’s lack of interest in production line work, many companies have launched huge investments in automation.
What I predicted in this post is starting to come true
You’ve got to give UBS analyst Steven Milunovich major props. During IBM’s earnings call on Monday, he asked whether IBM Watson, the company’s golden child, will run on rival Amazon Web Services—and he was promptly shot down. “No. Watson runs on our cloud, and our technology will run on IBM’s cloud,” IBM chief financial officer Martin Schroeter responded tersely.
The RBC test results come as IT executives face confusion over exactly what constitutes “cloud” and how different providers account for it. “If you’re trying to figure out which vendor to go with for cloud services, claims about being number one in the market or having high cloud revenue should be ignored,” Gartner Vice President David Mitchell Smith told a group of CIOs gathered in Orlando for the researchers annual enterprise IT convention. “You can’t compare these things because there are no standards.”
AWS uses what are called Availability Zones (AZs) as the basis for its cloud. Each region in AWS is made up of at least two AZs. Microsoft, instead, just uses regions; it does not guarantee that each region will have multiple data centers. It’s a fundamental difference in the way these IaaS platforms are constructed. And it begs the question: Is one way better than the other?
AZs come with some downsides though, Wray adds. If an AZ has an outage, many customers have designed their workloads fail over to another AZ in that same region. If all of the customers in the downed AZ transfer workloads to the healthy AZ, that could theoretically create a crowded AZ, which could impact performance.
The cloud storage market is dominated by a few major firms: AWS, Microsoft, IBM and Google collectively control well more than half the worldwide cloud infrastructure services market, Synergy Research Group estimates. Analysts at Forrester predict that AWS will produce $12 billion this year, more than half of all the revenue the entire public cloud market is expected to generate.
In time, the migration to cloud storage is expected to decrease DHS’s reliance on in-house data centers. This shift is also augmented by a growth in effective security technology layered over those same vendor-built cloud systems, said Edwards, who specifically referenced Amazon Web Services’ increased ability to meet the agency’s high bar for defenses.
Netflix and Twitter were amongst an array of websites and services taken down this morning by a DDoS attack. This list of sites and services also appears to have included SoundCloud, Disqus, PayPal, Spotify, and Reddit. Spotify reported issues to the public starting at 8AM Central time this morning, the 21st of October, 2016.
Servers current circuitry is not fast enough, and International Business Machines Corp. has promised to speed the data transfer in servers up to ten times. The group hopes more companies will be part of the team to improve servers speed. Standard microprocessors are getting faster, but their performance is usually delayed because they need to fetch data from nearby memory chips, graphic chips or other elements used to handle certain tasks.
The Chinese company, which has what it calls its “dual” headquarters in Morrisville and its server division in Research Triangle Park, just signed a deal with Nimble that allows it to sell Nimble’s all-flash array technology, as well as to use the firm’s predictive analytics capabilities.
And it’s a segment of the business that has seen major change, particularly as its relationship with longtime partner EMC severed completely when rival technology firm Dell acquired it. Since Dell announced the buy last year, Lenovo has been working to fill the gap. McRae says it’s been a systematic effort.
Revenue from those areas, which the company calls “strategic imperatives,” rose 16% to $8 billion in the third quarter. Cloud revenue jumped 44% compared with a 30% rise in the second quarter, it said. However, shares of IBM, which reported its 18th straight quarter of declining revenue, were down 3.1% at $150.60 in after-market trading.
In light of massive job cuts, HP Inc. has indicated to Business Insider that it may offer affected workers the opportunity to continue their roles as employees at contract agencies. The company stated, “HP has a strong record of success in placing employees in outsourced roles to mitigate the headcount number.” HP has a track record of shifting employees to positions as contract workers from before its 2015 split with Hewlett Packard Enterprise Co.
The layoffs in the Stackato may indicate HPE is further retreating from the ultra-competitive cloud market amidst tough competition from AWS and Microsoft. Last year, HPE pulled the plug on its Helion hybrid cloud offering. In August, Bill Hilf, HPE’s current cloud leader,announced he was leaving the company to “pursue other opportunities.”
Microsoft CEO Satya Nadella looks especially good, by the report’s reckoning. At the close of 2013, the final days of former chief executive Steve Ballmer’s reign, Microsoft only gave a 51% rating for CEO approval. Nadella took the reigns in February 2014, and the CEO approval rating hit 88% by the end of 2015.
Photo: Rob Roy
Large IT companies are running into some M&A trouble. Verizon wants a discount on their Yahoo acquisition, Saleforce is trying to block the Microsoft’s purchase of Linkedin, and Oracle is struggling to make their purchase of Netsuite a reality.
Cloud was a big topic this week – Google has officially rebranded their cloud offerings as “Google Cloud” due to customer confusion (good move), IBM CEO Ginni Rometty explains her company’s position on blockchain (and discusses if AI can replace her), and VMWare is available on AWS.
HP Inc is cutting 4,000 jobs but former EMC CEO Joe Tucci found one!
“The key will be what was actually disclosed by Yahoo before signing,” Frank Aquila, legendary M&A lawyer and partner at Sullivan & Cromwell tells TechCrunch. “No one should be surprised that Verizon wants a significant reduction.”
Salesforce has been complaining to the European Commission about Microsoft’s purchase of LinkedIn. It is worried that Microsoft will block access to LinkedIn’s vast store of professional data and it wants the EU to either block the acquisition (unlikely) or put conditions on the deal (unlikely but more plausible).
Investors breathed a sigh of relief but were probably also thinking, “told you so.” After the initial reports of Benioff’s interest in Twitter last month, the deal was panned by almost everyone, from Wall Street analysts to the media to Salesforces’s biggest investors. Salesforce stock is up 6% on the news.
Meanwhile, Oracle recently extended the expiration date of its tender offer for NetSuite acquisition to Nov 4. The company stated that this is the final extension and “In the event that a majority of NetSuite’s unaffiliated shareholders do not tender sufficient shares to reach the minimum tender condition, Oracle will respect the will of NetSuite’s unaffiliated shareholders and terminate its proposed acquisition.”
IBM has bet it’s future on AI, cloud computing and data/information/knowledge management. All three areas are about reducing costs and improving productivity by decreasing human labor.Cloud computing, for example, could easily be described as the technology delivery model that kills software developers, applications support professionals and data center managers. There’s a straight line from the number of jobs IBM eliminates and its stock price. If Watsonbecomes a friendly assistant that charges for its pedantic services, IBM will fail. But if Watson enables large-scale labor replacement, IBM’s stock will rise.
One of the technologies just hatched is called Gabriel. It uses Google Glass to gather data about your surroundings and advises you how to react. It’s like an angel on your shoulder whispering advice or instructions. In this case trying to direct us how to win a game of ping pong but the possibilities go beyond bragging rights.
IBM won the work as a task order under the Army’s Private Cloud II indefinite delivery/indefinite quantity contract. The $62 million award includes one base year and four option years, during which the company will build, then own and operate a data center on Army property at Redstone Arsenal, near Huntsville, Alabama.
Amazon and VMWare today announced a strategic alliance to build and deliver a seamlessly integrated hybrid offering that will give customers the full software-defined data center (SDDC) experience from the leader in the private cloud, running on the world’s most popular, trusted, and robust public cloud. VMware Cloud™ on AWS will enable customers to run applications across VMware vSphere®-based private, public, and hybrid cloud environments. Delivered, sold, and supported by VMware as an on-demand, elastically scalable service, VMware Cloud on AWS will allow VMware customers to use their existing VMware software and tools to leverage AWS’s global footprint and breadth of services, including storage, databases, analytics, and more
Cleversafe’s innovation in object storage was to combine encryption with erasure coding and geographic dispersal of data. SecureSlice encrypts unstructured data, stores the key with the data, and then breaks up that data and puts it on several different storage nodes. In IBM Cloud Object Storage, those nodes can be in data centers spread across an entire continent.
The service is built on technology dubbed SecureSlice, which combines encryption, erasure coding and geographic dispersal of data. Erasure coding is a form of data protection. IBM acquired the SecureSlice technology when it bought Cleversafe last year for $1.3 billion. The technology automatically encrypts each segment of data before it’s erasure-coded and dispersed, and the data can only be reassembled where it was originally received.
Instead, Jassy pointed to what analysts are saying about AWS. For example, Gartner said in its Magic Quadrant report last year that AWS is 10-times bigger than its next 14 competitors combined, while putting it at the top of the list against this year.
Deutsche Bank also wrote in a recent note, “Oracle talked up its ‘next-gen’ infrastructure as a cheaper rival to AWS, but we don’t believe it will be competitive anytime soon.
The new standard, called Open Coherent Accelerator Processor Interface (OpenCAPI), is an open forum to provide a high bandwidth, low latency open interface design specification.
The open interface will help corporate and cloud data centers to speed up big data, machine learning, analytics and other emerging workloads.
The consortium plans to make the OpenCAPI specification available to the public before the end of the year and expects servers and related products based on the new standard in the second half of 2017, it said in a statement.
Bridge Growth Partners, LLC, a sector-focused, growth-oriented private equity firm, today announced that Joseph M. Tucci, former Chairman and Chief Executive Officer of EMC Corporation and former Chairman of VMWare, has been named Chairman of the firm. Tucci has served on the firm’s Investment Committee and Advisory Board since Bridge Growth Partners was established in late 2013.
Hewlett Packard Enterprise is expected to host analyst meeting event on October 18, and according to Mr. Hosseini, the management will surely divulge information regarding the high level of cash in the company’s balance sheet. Furthermore, the analyst expects insight regarding growth initiatives and the strategy used by the company in order to promote secular growth trends in key areas of business.
The world’s second-largest PC supplier has struggled in a dwindling market, and hopes the cutbacks will save the company between $200 to $300 million annually by 2020.
However, HP will also incur an estimated $350 million to $500 million in restructuring costs.
The announcement comes during a global decline in PC sales, dropping 5.7% in the third quarter compared to last year according to a report by Gartner. This represents the longest period of decline in the history of the PC industry.
Photo: Tao Wen
As IBM’s plans to build the most versatile AI continues thanks to the purchase of Promontory Financial Group, their competitors are starting to get serious about AI too.
IBM, Microsoft, Amazon, and Google are so serious about their AI plans, they are agreeing to work together to create standards and transparency. But as they buddy up, Microsoft is forming a huge team to center the company around machine learning.
All of which adds up to a persuasive case that Disney and Twitter have … some things in common. Less clear is how that justifies Disney spending more than $20 billion on a company that produces infinite PR headaches and—at the moment—zero profit. It takes a lot of hand-waving to get from “They both live-stream sports!” to “Disney should own Twitter.” A Yahoo! Finance columnist took a stab at explaining the potential synergy last week.
The hotel was purchased through Hospitality Investment LLC, a wholly owned subsidiary of Oracle. The previous owner was Atrium Plaza, a limited liability company owned by Tarsadia Investments of Newport Beach (Orange County).
This is Oracle’s first hotel purchase. Larry Ellison, the company’s executive chairman, personally owns several hotels, including the Four Seasons Resort on the Hawaiian island of Lanai and the Epiphany Hotel in Palo Alto.
ARMONK, N.Y. – 29 Sep 2016: IBM (NYSE: IBM) today announced plans to acquire Promontory Financial Group, a global market-leading risk management and regulatory compliance consulting firm. Upon close, the capabilities of Promontory combined with IBM’s deep industry expertise and Watson’s cognitive capabilities will directly address the massive operational effort and manual cost of escalating regulation and risk management requirements.
Watson Financial Services is born out of IBM’s purchase of Promontory Financial Group
To make sense of this deal, you have to avoid relegating Promontory into the small box of financial services. Instead, it’s most practical to think of it as a big data company that also has a services business. While it’s true that it works with some of the largest banks in the world, it has slowly amassed a collection of regulatory and compliance data. Promontory also has a workforce that includes over 600 experts in the space.
Salesforce Chief Legal Officer Burke Norton will argue to the EU’s competition authority that Microsoft’s control of LinkedIn’s dataset following an acquisition would be anticompetitive. EU competition chief Margarethe Vestager said in January that her agency would be looking directly at whether a company’s use of data is bad for competition, and these complaints seem aimed squarely at those comments.
As Nadella explained, Microsoft isn’t “pursuing AI to beat humans at games,” a clear dig at Google’s AlphaGo computer which beat Korean grandmaster Lee Sedol.
Instead, he said, the company is trying to democratize information and access to intelligence to “empower every person and every institution that people build with the tools of AI, so that they can go on to solve the most pressing problems of our society and economy.”
IBM’s new Project DataWorks is built with both Spark and IBM Watson at its core to prioritize speed and usability without sacrificing robust analytics. The best way to think about DataWorks is as a sort of Google Docs for data analytics. In practice, companies have huge data libraries that often end up in a variety of decentralized locations. IBM’s new product eats all this company data and puts it in one intuitively accessible place.
The organization’s goals are objectively noble: to create standards for transparency, algorithmic accountability, fairness, and ethics, while teaching everyone from users to the US government how the technology works. Member companies say they’ll conduct and publish open research on these topics, and contribute financial support to further study. The frequency and content of these studies have not been solidified, and the organization isn’t launching with any initial studies or findings.
Microsoft has created a 5,000-person engineering and research team focused on artificial intelligence, an effort to reposition the company to capitalize on the rapid growth of software aided by machine-learning algorithms.
The Australian Taxation Office has awarded IBM a $4 million contract to develop an electronic commerce gateway connecting the ATO with businesses.
So… Australia, who just blamed IBM for their census failure is now giving IBM a contract to migrate an application to Amazon? What!?
IBM awarded AU$7m in federal contracts amid Census investigation
With almost AU$7 million awarded to Big Blue this month alone, the ABC reported on Monday that IBM looked “increasingly unlikely” to meet the demands of an existing project that requires the tech giant to merge the Customs and Immigration computer systems by October 31.
Under the deal, the maker of Photoshop will use Microsoft’s network of on-demand data storage and processing power to run its web-based digital media and marketing software.
In return, Microsoft will promote Adobe’s Marketing Cloud from inside its Dynamics 365 business planning and sales software.
Some 15% of banks and 14% of financial market institutions interviewed intend to implement full-scale, commercial blockchain solutions in 2017. Mass adoption isn’t that far behind with roughly 65% of banks expecting to have blockchain solutions in production in the next three years.
Oracle’s total cloud revenue for the quarter rose 59% to $969 million. Take away the strong dollar and the rise was well over 60%. Furthermore, 750 new SaaS customers were added during the first quarter. Oracle’s cloud revenue is now making up over 11% of its revenue. Moreover, I think the pending acquisition of NetSuite (NYSE:N) will only increase Oracle’s growth in cloud computing.
And Kurian sees more growth in the year ahead, even though one of his biggest competitors, EMC, just completed a $65 billion merger with Dell. “The history of large mergers in the technology industry are ripe with lessons learned—they’re not easy to pull off,” he tells Fortune’s Susie Gharib. “We see this as a real opportunity to take share at least over the next couple of years.”
Given Oracle’s continued dominance of the database market, this process hasn’t yet begun in earnest. But cloud computing will continue to steal away on-premises customers going forward, eventually causing a major headache for Oracle. The company recognizes this threat, recently doubling down on its cloud business. It’s second-generation infrastructure-as-a-service aims to outperform Amazon’s cloud at a lower cost, giving Oracle’s on-premises customers little reason to move to an alternative cloud vendor.
A federal court in California has denied Oracle another trial in its long-standing copyright infringement dispute with Google over the use of Java code in the Android operating system.
A jury had cleared Google of copyright infringement in May this year, upholding the company’s stand that its use of 37 Java APIs (application programming interfaces) in its Android mobile operating system was fair use, thus denying Oracle up to US$9 billion in damages that it was seeking.
In an open letter to HP Inc. President and CEO, Dion Weisler, activist Cory Doctorow calls on the company to take five steps immediately including apologizing to its customers and resorting the original functionality to its printers. HP seemingly knowingly activated the printer ink DRM under the guise of a security update, simultaneously removing features from its printers and violating the trust of its customers.
Co-founder and Chairman Larry Ellison received $41.5 million, a 35 percent decrease from last year. Co-Chief Executive Officers Safra Catz and Mark Hurd each received about $41 million, a 23 percent decline. The drop for the co-CEOs is accentuated by one-time stock awards valued at $9 million that they received when they were promoted at the end of 2014.
The three executives were among the 20 highest-paid in the U.S. last year, according to the Bloomberg Pay Index, which values equity awards at the end of the fiscal year, continuing a trend of generous pay for Oracle’s bosses. More than half the company’s investors have voted against its pay practices in each of the last four years, making the company an outlier. About 1 percent of Standard & Poor’s 500 companies have lost in their most recent nonbinding votes, and the average support level is 93 percent.
“Salesforce’s competitors are snapping up [data sources] and will integrate them into their platforms to add additional perspective and intelligence,” Brent Leary, co-founder at CRM Essentials told TechCrunch. “If this deal with Twitter happens, it’s to add a constant flow of information into their AI platform, to marry it with their transactional and customer information,” he added. That combination could provide additional data fuel for Einstein.
Why Google Needs Twitter More Than Salesforce — and What Facebook Has to Do With It
But in other circumstances there is a different way to target customers and that’s using ads based on demographics, in Google’s case that’s called display ads. With demographics essentially you can reach users who you know have an interest in what you have to offer. When it comes to this type of advertising, Facebook (FB) is king. Facebook knows your age, sex, behaviors, what you like, it knows what you like to talk about and even what you’ve said. On top of all that, Facebook buys information about its users from third parties to know even more about them.
“We haven’t done anything stupid in the last four years,” she noted on a September 2015 analyst call, “and we don’t intend to do anything stupid in the future.” (These remarks came four years and one month after HP announced the Autonomy deal.) HP insiders still refer to August 18, 2011, the date that the Autonomy deal was announced, as a dark day in the company’s history.
A new startup called Kustomer is getting ready to come out of stealth with an aim to fix all that by rebuilding the CRM from the point of view of the customer rep. Ambitiously, it is also trying to change the general business mindset in the process. By building a platform that is easy enough for everyone to use and holistic in the data it contains, Kustomer believes that anyone in a company, not just those relegated to the CRM silo, could act as a customer service rep.
The company is at it again, and while the number is less than list time, it’s still fairly significant, primarily impacting its Motorola Mobility smartphone business. In a statement issued early today, the company is looking to downplay things a bit in contrast to its overall numbers, noting that the moves “[impact] less than two percent of its approximately 55,000 employees globally.”
Photo: Jason Blackeye