Photo by Thao Le Hoang on Unsplash
- Our 6 Must Reads for Cutting Through Conflict and Tough Conversations
When conflict arises in the workplace, people have two tendencies: Either they’ll hide from discomfort and hope the issue dissipate, or they’ll address the conflict head-on, often without filtering the words they use. Neither response is correct, nor constructive. Avoiding problems only allows them to fester and impact more people, while hasty, non-strategic communication can turn a small fire into a blaze.
To help clients communicate through confrontations mindfully, Mehl recommends the A-E-I-O-U Model of Managing Conflict. It’s distinguished from other strategies by assuming that both sides of any argument mean well — basically, that there are positive reasons behind each person’s actions.
Standing for Acknowledge, Express, Identify, Outcome, and Understanding, the A-E-I-O-U method can be used to resolve a variety of standoffs: employee-to-boss, peer-to-peer, co-founder to co-founder. It’s particularly useful for early startups, Mehl says, because everyone knows each other and is learning together. No matter how old your company is or how it’s structured, employees should always feel comfortable approaching managers and communicating on a level playing field.
https://firstround.com/review/our-6-must-reads-for-cutting-through-conflict-and-tough-conversations/
- Work at one of these 10 companies if you want a job you actually like
Among the top 10 are:
Adobe
Facebook
Southwest Airlines
Live Nation
Intuit
Costco Wholesale
Delta
eBay
Microsoft
Johnson & Johnsonhttps://www.fastcompany.com/90376970/work-at-one-of-these-10-companies-if-you-want-a-job-you-like
Adobe…? That can’t be right. - Have you accidentally offended someone? Here’s advice for you and them
- Everybody Hates the Key Card. Will Your Phone Replace It?
The number of hotels in the United States that have digital keys available rose from 6 percent in 2016 to 17 percent last year, according to a survey by the American Hotel & Lodging Association. Marriott International, Hilton, MGM Resorts and Disney hotels are among the brands offering loyalty members the option of using digital keys at some properties.
Some, including Hilton and Marriott, only allow a single phone to receive a key during a stay, and other guests in the room receive card keys. Like the card keys, the digital keys can be used to access elevators, fitness centers, parking garages and other common areas. Some mobile keys require the user to touch a button on their phone screen to unlock the door, while others require that the phone be held up to the lock.
Digital keys are hugely popular with travelers in some areas, like Silicon Valley, but overall, only about 10 percent of all hotel guests use them, Mr. Aznar estimated.
https://www.nytimes.com/2019/07/24/travel/hotel-security-mobile-keys.html
- In major switch, DoorDash announces that customers’ tips will now go to workers
Just as things were calming down, a July 21 first-person New York Times article about working for various delivery services, including DoorDash, went viral. While the Times article didn’t break any news about the payment system, it thrust the issue back into the spotlight, prompting a new round of outrage.
Xu had long defended the practice of using customer tips to pay drivers, with DoorDash chipping in only as a way of “making Dashers whole when a customer left no tip,” as he described it on Twitter. “But it’s clear from recent feedback that we didn’t strike the right balance,” he wrote.