How long you should wait to respond to manager’s email?

I have been having conversations with friends and co-workers about the appropriate amount of time to respond to a manager’s email.

Some people say a week, others say 24-48 hours, and some say within a few hours. The urgency factor also comes into play as not all requests are created equal.

This video is about level-setting my own expectations and coming to terms with my management style. Do I have reasonable timelines or not?

I did some google research and even asked ChatGPT.

Watch the video and let me know your thoughts on what is a reasonable response window.

Being Nice vs. Professional

Providing employees and coworkers with feedback can be difficult to balance.

You don’t want to discourage people, but you also want them to improve and grow.

I have been struggling with giving feedback the last year and have been researching radical candor techniques. I share some of those tools and concepts in this video.

Six Steps of Radical Candor:
Radical Candor is a leadership principle that involves being direct, honest, and respectful with your feedback to others. Here are some ways you can apply Radical Candor feedback:

  1. Be direct and clear: Communicate your expectations clearly and give specific feedback on what they’re doing well and where they need to improve.
  2. Show you care personally: Show that you care about the people you work with as individuals, not just as employees. Take an interest in their lives and well-being.
  3. Encourage open communication: Create an environment where people feel comfortable sharing their thoughts and ideas, and actively listen to what they have to say.
  4. Provide regular feedback: Provide regular, timely feedback, both positive and negative. This will help people understand how they’re doing and where they need to improve.
  5. Lead by example: Practice what you preach. Model the behavior you expect from others and be open and transparent in your own communication.
  6. Be respectful: Always communicate with respect, regardless of the situation or the person. Avoid personal attacks or criticism and focus on the behavior or action that needs improvement.

Big Tech’s Job Eliminations

Over the last six months, several technology companies announced job eliminations. Recently, Customer Relationship Management (CRM) companies were hit hard…

Pegasystems, a software company that specializes in CRM, announced a 4% reduction of its workforce. The company cited the need to “streamline its operations” and focus on key growth areas such as artificial intelligence and cloud computing.

CRM giant Salesforce announced the elimination of about 8,000 jobs worldwide as well as closing some offices. The reductions seemingly focused Tableau employees and there are rumors of more reductions in Salesforce sales teams.

Additional job eliminations in the last 6 months:

As companies reduce their workforce and thus their redundancy, how does that impact their ability to support their customers?

According to Jeffrey Pfeffer, a professor at the Stanford Graduate School of Business, layoffs don’t work to improve company performance. Academic studies have shown that time and time again, workplace reductions don’t do much to reduce costs:

  • Severance packages cost money
  • Layoffs increase unemployment insurance rates
  • Cuts reduce workplace morale and productivity as remaining employees are left wondering, “Could I be fired too?”

The trend of recent tech layoffs highlights the post-pandemic economic reality of labor shortages and the disappearance of cheap money. As organizations focus on streamlining their operations and redirecting resources towards key growth areas like automation, digital, and AI – layoffs and cost reductions will continue to be the reality.

Intellectual Property vs. Artificial Intelligence

Artificial intelligence (AI) is having a moment.

Tools like Dall-E and ChatGPT are scrubbing the internet and producing AI-generated artwork, scripts, and stories.

Not only is the creative community upset, there are ramifications in the business word. Some courts are ruling that AI-generated content cannot be copywritten.

This could have a major impact on corporate intellectual property policies and impede the ability to implement AI tools.

Here are some articles on the topic:
(1) The Verge – The Scary Truth About AI Copyright
(2) Falcon, Rappaport, & Berkman – Exploring the Legal Minefield of ChatGPT
(3) CBR – AI-Created Comic Could Be Deemed Ineligible for Copyright Protection