News You Can Use: 12/23/2019


Photo by Jakob Owens on Unsplash

  • Survival of the Richest

    This “out of sight, out of mind” externalization of poverty and poison doesn’t go away just because we’ve covered our eyes with VR goggles and immersed ourselves in an alternate reality. If anything, the longer we ignore the social, economic, and environmental repercussions, the more of a problem they become. This, in turn, motivates even more withdrawal, more isolationism and apocalyptic fantasy — and more desperately concocted technologies and business plans. The cycle feeds itself.

    The more committed we are to this view of the world, the more we come to see human beings as the problem and technology as the solution. The very essence of what it means to be human is treated less as a feature than bug. No matter their embedded biases, technologies are declared neutral. Any bad behaviors they induce in us are just a reflection of our own corrupted core. It’s as if some innate human savagery is to blame for our troubles. Just as the inefficiency of a local taxi market can be “solved” with an app that bankrupts human drivers, the vexing inconsistencies of the human psyche can be corrected with a digital or genetic upgrade.

    https://onezero.medium.com/survival-of-the-richest-9ef6cddd0cc1

  • What detoxifies a negative work environment?
  • How Sears Lost the American Shopper

    Alan Lacy: If there’s a significant strategic failure on the part of Sears over quite a long period of time, it was the inability to get off mall with a viable, important retail format.

    In my era, we tried the Sears Grand format, basically a big-box store that was right across the highway from Walmart, Target, Home Depot and Lowe’s. Those first few stores that we did, they were doing $45 million and our mall-based stores were doing $25 million in annual sales.

    We couldn’t build enough stores to really catch up to what was happening at that point with 1,000 new competitive outlets being opened every year by Home Depot, Lowe’s, et cetera.

    https://www.wsj.com/articles/how-sears-lost-the-american-shopper-11552647601?mod=e2tw

  • The Secret to Writing Emails with Military Precision

    A CTA, or call-to-action, is the last bit of an email where you encourage your reader to do something: shop now, learn more, sign up, etc. Sometimes, the CTA is a button, but it doesn’t have to be. It does have to be concise, attention-grabbing and easy to understand. For marketers, CTAs are non-negotiable because they help businesses get more customers.

    In our everyday emails, this device can be just as useful for accomplishing the purpose of our message. Be it organizing a meeting, requesting feedback or assigning a project, a concise, final reminder of what we’re after can improve the utility of any email. In fact, it’s so important that I tend to start my emails with CTAs and work backwards.

    To make your CTAs pop, separate them from the body of the text and play around with bold text and colors. If you have several action items, separate them with bullet points, and try to limit your action items to two per email. Another helpful practice: If you’re addressing multiple recipients, use “@” to assign action items to different people, e.g. “@Pam: review slides and send feedback by Tuesday EOD.” That way, there’s no ambiguity about what’s expected from whom.

    https://www.entrepreneur.com/article/343044

News You Can Use: 8/29/2018

The Source: Gig Economy

  • It’s Not Technology That’s Disrupting Our Jobs

    Over these four decades we have seen an increase in the use of day laborers, office temps, management consultants, contract assemblers, adjunct professors, Blackwater mercenaries and every other kind of worker filing an I.R.S. form 1099. These jobs span the income ranks, but they share what all work seems to have in common in the post-1970s economy: They are temporary and insecure.

    In the last 10 years, 94 percent of net new jobs have appeared outside of traditional employment. Already approximately one-third of workers, and half of young workers, participate in this alternative world of work, either as a primary or a supplementary source of income.

    Internet technologies have certainly intensified this development (even though most freelancers remain offline). But services like Uber and online freelance markets like TaskRabbit were created to take advantage of an already independent work force; they are not creating it. Their technology is solving the business and consumer problems of an already insecure work world. Uber is a symptom, not a cause.

    https://www.nytimes.com/2018/08/18/opinion/technology/technology-gig-economy.html

  • Big ‘Epic Fails’ Can Feel Like a Punch in the Gut. What Should You Do After?

    Whether it’s a client, a boss or your team, don’t wait to reach out. The key is to learn all of the facts first. Together with your team, iterate a heart-felt and honest response before the end of the day via email or in preparation for a live conversation. It is important not to let more than a few hours pass so that your client and your team can see that you place a heightened yet thoughtful sense of urgency. Blame does not matter and there is no room to take a tit-for-tat approach, nor to overly explain the reasons for the perceived or qualified failure. Instead, take personal accountability for the negative experiences and/or outcomes expressed by your client. Thoughtfully respond with words that explicitly reflect the examples of failure relayed by your clients. Reiterate your company’s mission and your personal commitment to ensuring customer delight. If it makes sense, offer to refund a portion of the costs.

    https://www.entrepreneur.com/article/316096

  • The death of America’s middle class: Sky-high rent, second jobs, and 1% TV
  • Sorry, Pal, I Don’t Want to Talk: The Other Reason People Wear AirPods

    Dave Luis, 44, head of marketing for a hospitality startup in Dubai, heard a friend complain about insouciant colleagues wearing AirPods during business meetings.

    “She found it incredibly rude and offensive,” Mr. Luis said. “I’d recently bought mine. Every time we met, she’d actually make a point of asking me to remove these from my ears.”

    Mr. Luis posted a poll on his Facebook page asking for opinions about wearing the devices during meetings. He said he was surprised to find that only 9% of his 80-plus friends found it acceptable.

    https://www.wsj.com/articles/sorry-pal-i-dont-want-to-talk-the-other-reason-people-wear-airpods-1534949793

  • The secret to getting work done in an open office

    Where people sit is another consideration. “You can’t mix sales, which is naturally a loud process, with developers, designers, or writers,” says Fried. “They go at a different pace. Different jobs require different environments. People who need to make noises are special; we’ve made focus the primary default.”

    By making choices and implementing strategies, Basecamp employees can be focused and undistracted even though spaces are all out in the open. “You don’t have to feel like you have to hide to find quiet; quiet is the default here,” says Fried. “Noise is the exception, and it’s in isolated spaces.”

    https://www.fastcompany.com/90218546/the-secret-to-getting-work-done-in-an-open-office

News You Can Use: 5/18/2016

sn_car_Matthias Zomer

  • After 20 Years, It’s Harder to Ignore the Digital Economy’s Dark Side

    The ongoing abuse of trust by office holders is not simply a series of isolated incidents; it is the manifestation of a deep and widespread rot. And people have had it. During the past 20 years, voter turnout has dropped in most western democracies, particularly among young people, who are looking for alternative ways to bring about social change.

    To restore legitimacy and trust, we need to do what The Digital Economy advised two decades ago: build a second era of democracy based on integrity and accountability, with stronger, more open institutions, active citizenship, and a culture of public discourse and participation.

    https://www.linkedin.com/pulse/after-20-years-its-harder-ignore-digital-economys-dark-don-tapscott?trk=hp-feed-article-title-ppl-follow

  • Asking for What You Need at Work
  • 5 Critical Supply Risk Mitigation Principles for Your Sourcing Process

    Many organizations try to deal with this through point-based supply risk management solutions centered around supply chain visibility, corporate social responsibility or supplier management, trying to implement the top-down “program du jour.” But what usually happens is a solution is acquired, key strategic suppliers are vetted once in a “check-the-box” compliance initiative and that’s it. Supply chain risk means managing the entire supply chain, not just tier 1 suppliers. All tiers, distributors, carriers, ports, transportation hubs, warehouses — a delay or disruption can start anywhere.

    Additionally:

    Supplier Risk is Only One Aspect of Supply Chain Risk
    When organizations consider supply risk within the sourcing process, they tend to focus on supplier-specific risks rather than the broader supply risks that get “inherited” from the nature of the items being sourced, the countries they originate from or flow through, the modes of transport and handling, the logistical hubs (or any location-specific asset), the sensitivity of the intellectual property of the items and the nature of customer-specific requirements passed back to you.

    http://spendmatters.com/2016/05/09/5-critical-supply-risk-mitigation-principles-for-your-sourcing-process/

  • Target Tells Suppliers To Shape Up Or Pay Up

    Target has little leash left to give to suppliers that can’t meet deadlines. With between 8 billion and 9 billion items circulating in brick-and-mortar stores during 2015, dips of small percentages can have big impacts when even a few shelves run dry. According to the new rules, gone are grace periods that allowed suppliers to deliver shipments within two to 12 days of expressed deadlines — in their place are fines totaling 5 percent of order costs and between $5,000 and $10,000 for suppliers who fail to include proper product information with their orders.

    http://www.pymnts.com/news/merchant-innovation/2016/supply-chain-target-inventory-delivery-deadline/

  • The Uber-effect: The rise of and risks for travel spend

    Saying all this though, Uber is such a popular service among the general public that it is certain to filter over into business use even if that comes outside of pre-arranged travel contracts. To get on top of that potential area of maverick spend, procurement must address this issue right away.

    Indeed, a recent study by Certify, a software analysis company, found that in the first quarter of 2016, 46% of all ground transportation transactions for business travellers were for ride-hailing services, compared with 40% for car rentals and 14% for taxis. A clear indication of just how popular companies like Uber and their rivals are becoming in the corporate travel space.

    http://www.procurementleaders.com/blog/my-blog–sophie-dyer/the-uber-effect-the-rise-of-and-risks-for-travel-spend-616211

  • Tableau Fundamentals:  An Intro into Aggregation

    Perhaps the most important lesson from this post is a line I hear myself saying almost every day: there is always more than one way to do something in Tableau. You will find your own techniques, form your own habits, and hear different opinions – and they likely will all have merit. You truly can take multiple paths to get to the same end result in Tableau. We are about to discuss five different ways to create a bar chart, and it’s not even a comprehensive list!

    http://www.evolytics.com/blog/tableau-fundamentals-5-ways-make-bar-chart-intro-aggregation/

Photo: Matthias Zomer